Frequently asked questions

For insurance to pay, yes. Medicare, Medicaid and most plans require a prescription and supporting medical records. If you're paying privately, many items can be purchased without one.

Send it to us online, fax it to 954-493-1513, or call 954-332-4378. We'll verify your insurance and contact your doctor for any additional records the plan requires.

Yes. We'll need the patient's information and, for insurance orders, their prescription. We may need the patient's permission to discuss details with you.

Medicare, Florida Medicaid, Molina, Simply, WellCare, CarePlus, Community Care Plan, Cigna, AvMed, Curative, Devoted, Solis, CareSource, most PPO plans and workers' compensation. See all plans

It depends on your plan's deductible, copay or coinsurance. We verify your benefits first and tell you what you'll owe before delivery.

We'll explain why and what options are available, such as additional documentation from your doctor, a different item, or rental and private-pay pricing.

Same-day delivery is available for urgent needs. Most orders arrive the next business day after coverage is confirmed.

Our own team delivers and sets up equipment in all of Broward, Miami-Dade and Palm Beach counties. We also ship anywhere in Florida, including Medicare, Medicaid and private insurance orders. See all areas

Yes. We assemble beds, lifts and other larger equipment and show you how to use everything safely.

Call us and we'll schedule a pick-up. For insurance rentals, some items become yours after the rental period. We'll explain the terms for your plan.

Call 954-332-4378. We'll troubleshoot with you and arrange repair or replacement.

Use our online referral form to upload documents, or fax 954-493-1513.

Yes. We work with carriers, TPAs, adjusters and nurse case managers and bill the carrier directly for authorized equipment. Workers' comp services

Yes. We ship anywhere in Florida for Medicare, Medicaid, private insurance and private-pay orders. For workers' compensation claims, we ship to injured workers anywhere in the United States. In Broward, Miami-Dade and Palm Beach, our own team delivers and sets up the equipment.